SmashXP gives padel clubs a branded loyalty layer — points, rewards, challenges, leaderboards, and push communication built around your existing bookings.
6×
Value Loop Steps
8
Core Modules
30%
Repeat Visit Uplift
4 wks
Pilot to Live
The SmashXP Loop
Every Match, A New Reason To Play
A simple, powerful cycle that connects play to reward — and reward to return.
01
Play
Member books and plays at the club through their existing booking platform.
02
Sync
Booking activity flows automatically into SmashXP — no manual entry required.
03
Reward
Points, rank progress, and challenge milestones update instantly in the app.
04
Engage
Timely push notifications deliver challenges, promos, and leaderboard updates.
05
Return
Players re-open the app, check their standing, and book their next match.
06
Grow
The club gains retention data, repeat revenue, and better court utilisation.
How It Works
Built For Players And Managers
Two sides of the same loyalty system — simple for players, powerful for staff.
Points & Progress
Players earn points automatically after every match. Their balance, rank, and level progress update in real time.
Current points balance
Rank and level progress bar
Rewards they can redeem now
Rewards they're close to unlocking
Challenges
Active challenges keep players engaged between matches — driving off-peak bookings and repeat play.
Visual progress tracker
Bonus points on completion
Time-limited campaigns
Push alert on challenge complete
Leaderboard
Monthly venue and club rankings based on real play. Players see exactly where they stand and who they're chasing.
Venue & club views
Monthly reset builds urgency
Prize PTS for top 3
Personal rank badge
Reward Redemption
Players browse and claim rewards directly in the app. A claim code is generated — staff confirm at the counter.
Full reward catalogue
Point cost and stock shown
One-tap claim flow
In-app redemption history
Performance Dashboard
A live overview of what's happening across the club — active members, points issued, court activity, and campaign results.
Total & active members
Points issued & outstanding
Repeat visit rate
Churn risk signals
Rewards Management
Create and manage the reward catalogue with full control over stock, point cost, visibility, and redemption status.
Add/edit rewards any time
Stock level tracking
Process & audit redemptions
Partner reward support
Campaigns & Challenges
Build promotions that drive specific behaviours — off-peak play, tournament entry, referrals, social follows, and more.
Date-based challenge builder
Bonus point multipliers
Targeted by venue or club
Push notification scheduler
Member Management
Search, compare, and act on individual members. Award or deduct points, view activity history, and send targeted messages.
Full activity audit log
Manual point adjustments
Targeted push to one player
Multi-venue role separation
Platform Modules
Everything A Club Needs To Build Loyalty
Eight purpose-built modules. No complex CRM. No spreadsheets.
Player App
Branded loyalty companion with points, rewards, challenges, leaderboard, and push notifications.
Admin Portal
Full club management: dashboards, reward catalogue, redemptions, campaign builder, and multi-venue support.
Booking Sync
Approved play activity imports automatically. Points stay accurate without manual admin work.
Rewards Engine
Spendable points, reward catalogue with stock control, and claim codes. Fully configurable per club.
Challenge Engine
Date-based goals tied to bookings and tournaments. Drive off-peak play, referrals, and seasonal campaigns.
Leaderboards
Monthly venue and club rankings based on real play. Creates healthy competition and repeat engagement.
Player Experience
What Mia Sees After Every Match
A real example of the SmashXP engagement loop in action.
1
Mia plays a 90-minute match
She books through the club's platform as usual. No extra steps.
2
SmashXP syncs the session
Activity is captured automatically in the background.